Challenges in field service?
Supervising technicians for service managers and dispatchers have been a challenge in field service.
Below are the primary challenges for field service teams:
1) Efficiency in the Management of Customers
Not having access to customer service records and asset management is a big blocker for field staff. It increases time to repair and on-site time. Back and forth communication reduces staff efficiency.
2) Real-Time Monitoring need of the hour
Field technician availability, time to reach the site if not known puts undue pressure on the back office. This happens when inundated with service calls.
3) Critical Information not available at the right time
Sticky notes, excel sheets, word files, notepads, are resources for all your information. The ability to have all the information in one place would streamline all activities.
4) Paperwork
A lot of businesses still use pen and paper. They record activities like quotes, invoices, and scheduling activities. Paper trails are lost. Valuable information goes missing at the needed time.
Conclusion
Field management software like Invoicehood can serve as an important tool for business owners. Remove the paperwork and go completely digital. Store all information at a central location. Thus improving output.
Schedule a call or email us at hello@invoicehood.com about how you can improve your revenue numbers.